Flaweless Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, log into your Shop account through our website or contact us at hello@flaweless.com. Returns can be sent to: Flaweless Studio + Shop, 12 White Street, Unit 1, New York, NY 10013.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@flaweless.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Custom products and personal care goods (such as beauty products) cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges (unless done in person) will need to be processed as a return, followed by a new purchase.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@flaweless.com.

Thanks so much for your understanding!